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Privacy Policy

At Kathleene Kreations, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us.

Information We Collect

We collect information that you voluntarily provide to us when you interact with our website or place an order. This may include:

  • Personal Identifiers: Name, email address, physical delivery address, billing address, and phone number.

  • Order Details: Information regarding the specific baked goods you order, dietary preferences, or custom design requests.

  • Payment Information: Payment transactions are processed securely through our website. We do not store your credit card or financial details on our servers; all payments are processed through secure, PCI-compliant third-party payment gateways integrated with our Wix site.

How We Store and Secure Your Information

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to showcase and sell our baked goods to you.

  • Data Storage: Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

  • Payment Security: All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How We Use Your Information

We use the information we collect to run our home-based bakery smoothly and provide you with delicious treats. Specifically, we use your details to:

  • Process, fulfill, and deliver or arrange pickup for your bakery orders.

  • Communicate with you about your order status, custom designs, or questions.

  • Respond to your customer service inquiries or feedback.

  • Send occasional promotional emails about seasonal menus, holiday specials, or discounts (only if you have opted-in to receive them). You can opt-out of these emails at any time.

How We Use Your Information

We use the information we collect to run our home-based bakery smoothly and provide you with delicious treats. Specifically, we use your details to:

  • Process, fulfill, and deliver or arrange pickup for your bakery orders.

  • Communicate with you about your order status, custom designs, or questions.

  • Respond to your customer service inquiries or feedback.

  • Send occasional promotional emails about seasonal menus, holiday specials, or discounts (only if you have opted-in to receive them). You can opt-out of these emails at any time.

How We Share Your Information

We do not sell, trade, rent, or lease your personal information to third parties. We only share your information with trusted third parties to help us run our business, including:

  • Service Providers: Wix.com (our hosting platform), email delivery services, or third-party payment processors who assist us in operating our website and processing your payments.

  • Legal Requirements: If required by law, we may disclose your information to comply with legal processes or protect the rights and safety of Kathleene Kreations and our customers.

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